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**Please note our new fax number (888) 893-1077**

Important Information. Please read before placing your order.

Ordering Policies and Payment
New Payment Options! We no longer require payment in full at the time of placing your order! Of course you can still pay in full if you want to, but now we have some other options to help you out.

Half and Half
Pay 50% when you place your order and have the balance charged two weeks prior to the scheduled ship date

Pay in Thirds
Make 3 equal payments. Pay 1/3 when you place your order, a second payment will be charged 3 weeks later, and the final balance will be charged 2 weeks prior to the ship date.

To use a payment plan you must have a credit card on file. You can still pay by check, but in the event that your balance is past due it will be charged to the card on file.

Accepted forms of payment: Visa, MasterCard, American Express, check, cashier’s check, and money orders. There will be a $25 charge for returned checks.

Order Confirmation
A confirmation will be emailed or faxed to you immediately after your order is processed. Please call if you do not receive your confirmation. If you do not get a confirmation within 2 business days we did not get your order. If any information is incorrect, please make changes within 2 days of placing your order to avoid any delays. If you do not respond to your confirmation it will be assumed that all information is correct as is.

Packaging
All costumes are packed in our clear zip handle plastic bags. For those who prefer to have their costumes arrive on hangers please let us know when you place your order. For a charge of $3.00 per costume we will ship your costumes hung in zippered garment bags

Special and Rush Orders
Special orders and rush orders will be accepted based on availability and are subject to extra fees. Rush orders may be charged up to an additional $20 per garment based on turn around time and are subject to expedited shipping charges. Fees for special orders will be determined by the complexity of the order. Special orders may result in a later ship date.

Cancellations, Returns, and Exchange
Once your order is in production, it cannot be cancelled. We now accept size exchanges, but please keep in mind that because all of our costumes are made to order we do not have items in stock and exchanges will be placed with the current batch ship date. There will be a 20% return or exchange fee plus shipping. Please report any missing or damaged items within one week of receiving your shipment. Any items reported after that time may be subject to being placed as a new order.

Confidential Prices
As a courtesy to studio owners and teachers we keep our prices confidential by only selling to dance schools and registered businesses in the performing arts industry. We do not process orders from individuals, students, or parents. All prices listed are teacher's wholesale prices.

Shipping
All orders will be sent by ground shipping unless other arrangements are made at the time of placing your order. Please refer to the Shipping Charges chart on the next page to determine the shipping cost for your order. Special shipping requests will incur an extra fee.

Sales Tax
California customers only, we will add 8.25% sales tax per city/state requirements.